Refunds Policy

Loyalty Automotive Club Refund Policy

 

Effective Date: May 1, 2025

 

This Refund Policy outlines the conditions and procedures for refunds related to services booked and paid for through the Loyalty Automotive Club application ("the Platform"). Loyalty Automotive Club Egypt – L.L.C. ("we," "us," or "our") operates as a platform connecting car owners with various third-party service providers for maintenance, services, and car repairs.

 

1. Our Role

Loyalty Automotive Club acts as an intermediary platform. While we strive to ensure a high standard of service from our partners, the actual automotive services (maintenance, repairs, etc.) are performed and delivered by independent third-party service providers. Our primary service is to facilitate the connection between you and these providers.

 

2. General Refund Principles

We are committed to customer satisfaction and will handle refund requests fairly and in accordance with Egyptian consumer protection laws.

 

3. Eligibility for Refunds

Refunds may be considered under the following circumstances:

 

3.1. Refunds for Loyalty Automotive Club's Platform Fees:

• If you paid a specific platform fee to Loyalty Automotive Club for a service booking, and the service could not be initiated or provided due to a fault attributable solely to Loyalty Automotive Club (e.g., a technical error on our platform preventing the booking, or failure to connect you with any service provider).

 

3.2. Refunds for Third-Party Services:

• Service Non-Delivery: If a third-party service provider fails to deliver the booked service.

• Defective or Non-Conforming Service: If the service provided by the third party is demonstrably defective, incomplete, or does not conform to the agreed-upon standards or description.

• Cancellation by Service Provider: If the third-party service provider cancels the booking without providing an alternative solution acceptable to you.

 

Important Note regarding Third-Party Services: For issues related to the quality or performance of the actual service delivered by a third-party provider, you should first attempt to resolve the matter directly with the service provider. Loyalty Automotive Club will, however, facilitate communication and assist in the resolution process where possible. Our direct refund responsibility for third-party services is limited to the platform fees collected by us, and we will assess each case individually, considering the circumstances and the third-party provider's own refund policies.

 

3.3. Cancellations by User:

• If you wish to cancel a booked service, the eligibility for a refund will depend on the cancellation policy of the specific third-party service provider and the timing of your cancellation. Please review the cancellation terms displayed at the time of booking. Loyalty Automotive Club will process refunds for its own fees based on the timing of cancellation and our internal policies.

 

4. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

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• Services that have been fully rendered and accepted by you without immediate complaint regarding quality or completion.

• Issues arising from your fault, misrepresentation, or failure to provide necessary information or access for the service to be performed.

• Minor discrepancies or issues that do not materially affect the service's functionality or purpose.

• For services where the third-party provider's policy explicitly states non-refundability, and this was communicated to you at the time of booking.

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5. Refund Request Process

To request a refund, please follow these steps:

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1. Contact Us: Submit your refund request within 2 days of the service completion date or the date the issue occurred. You can contact us via:

   • Email: admin@automeeza.com

   • Through the "Contact Us" section within the Loyalty Automotive Club application.

2. Provide Details: Your request must include:

   • Your full name and contact information.

   • The booking ID or service reference number.

   • A clear and detailed description of the reason for the refund request.

   • Any supporting evidence (e.g., photos, videos, communication with the service provider, invoices).

3. Investigation: We will review your request and may contact you or the third-party service provider for further information or clarification. Our investigation process may take up to 14 business days.

 

6. Refund Processing

• If your refund request is approved, the refund will be processed to the original payment method used for the transaction, unless otherwise agreed.

• The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

 

7. Contact Us

For any questions or concerns regarding this Refund Policy, please contact us at:

Email: admin@automeeza.com

Phone: +2 015 0048 0333